Changing the name on an AT&T Fiber account, similar to changing it on a wireless account, typically requires contacting AT&T customer support, as it involves verifying identity and may include changes to the service contract. The process could be due to various reasons such as marriage, divorce, legal name change, or a transfer of service responsibility.
Here’s how you can go about changing a name on an AT&T Fiber account:
Online Account Management:
- Log In:
- Visit AT&T’s official website and log in to your account dashboard with your credentials.
- Account Settings:
- Navigate to the account settings or profile section to see if there is an option to update your personal information. Some minor changes can be made here, but for legal name changes, further verification is usually required.
- Chat Support:
- Utilize the live chat feature on the AT&T website to speak with a representative about changing your name on the account. They will guide you through the necessary steps and inform you of any required documentation.
Contacting Customer Service:
- Call AT&T Customer Service:
- Dial AT&T customer service by calling their official support number. For AT&T Fiber, you might have a specific number dedicated to this service, which you can find on your bill or AT&T’s website.
- Be ready to verify your identity by answering security questions or providing account-related information.
- Request the Name Change:
- Once your identity is verified, inform the customer service representative of your intention to change the name on the account and the reason for it.
- Submit Documentation:
- The representative may ask for documentation such as a marriage certificate, divorce decree, or court order for a legal name change. You may need to fax or email these documents to AT&T.
Visiting an AT&T Store:
- Store Visit:
- If you prefer handling things in person, visit a local AT&T store. It’s often best to make an appointment online if possible.
- Bring Necessary Documentation:
- Carry official identification and any other documents that justify your name change request.
- Complete the Name Change:
- A store associate can help process the name change on your AT&T Fiber account after they verify your identity and documentation.
Transfer of Billing Responsibility:
If you need to change the account holder’s name due to a transfer of responsibility, you’ll need to complete the Transfer of Billing Responsibility process:
- Initiate Online:
- The current account holder logs into their AT&T account and looks for the option to transfer billing responsibility.
- Acceptance and Credit Check:
- The new account holder will need to accept the transfer and may undergo a credit evaluation.
- Finalize the Transfer:
- Follow the prompts provided by AT&T to complete the transfer. This process might involve both parties working together and coordinating with AT&T.
For any name change or transfer of billing responsibility, make sure you understand any potential impacts on the service agreement, including whether it may trigger a new contract or change terms of service.
Please note that procedures may change, so it’s always a good idea to check the latest information provided by AT&T or directly contact their customer support for the most current instructions and policies.